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OTEN Course and Career Guide : 2011 OTEN Course and Careers Guide
7 Refunds Refund of the TAFE NSW fee or Concession fee A refund of the TAFE NSW fee or Concession fee may be given in the following exceptional circumstances: • you have overpaid the TAFE NSW fee • you enrolled in a course that has been cancelled by OTEN • you have paid the TAFE NSW fee but now receive an eligible Commonwealth benefit or allowance commencing within two weeks of your enrolment date or the dispatch of your learning materials • you are ofered and accept a place in a course at University or at the same/another TAFE NSW campus within the first three weeks of enrolment • you enrol in a course only to repeat a failed unit but are then granted a pass in that unit by the result review process • you apply within four weeks from your enrolment date and have not actively participated in your studies (see Active Participation section for more information) • you made a full year payment of the TAFE NSW fee and withdrew or completed your course within 6 months of your enrolment. In this case you may be eligible for a refund of half of the TAFE NSW fee. There are no half refunds of the TAFE NSW Concession fee. • the campus delegate is of the opinion that you would be unreasonably disadvantaged if you are not granted a refund. For example, if you meet with a serious misadventure and you are unable to continue with your enrolment. Your request for a refund must be in writing, addressed to the OTEN Refunds Committee. There is no refund of the OTEN Student Materials and Handling Charge. Refund of course related charges A refund of course related charges may be given: • if OTEN cancels a practical or workshop • if you paid for a practical or workshop and notify OTEN within a minimum of seven working days, prior to the practical or workshop, of your inability to attend. If OTEN outlays payment for services which are non-refundable, the student will incur the cost and only a refund of any remaining monies will be issued • in exceptional circumstances. You need to support your request, in writing, to the Head Teacher. A refund will not be paid: • if materials, equipment or resources received remain the property of the student • if you do not attend or do not give adequate prior notification that you cannot attend a practical session or workshop • if you have actively participated in a course. Active participation is... • submitting an application for recognition of prior learning • accessing activities and unit support pages on the Online Learning Support (OLS) website • submitting assessments • attending practical sessions, if applicable • attending exams or tests • completing units or making satisfactory progress in learner support • contacting your teaching section for support and assistance. WSI PLUS fee There are no refunds once you are enrolled in a WSI PLUS course. However, a substitute delegate may participate. If OTEN cancels a course your fee will be refunded. You need to advise WSI Business Unit - OTEN on phone 02 9715 8089 if you wish to nominate an alternative student.
2010 OTEN Course and Career Guide